The My Clean-eez Home Care Plan app ("the app") is run by The Floor Guys of Indiana LLC, doing business as Clean-eez, the family-owned cleaning products company behind clean-eez.com. This policy explains what the app collects, why, who it's shared with, and the choices you have.
Account details: your name, email address and password. Your password is stored only in scrambled (hashed) form. We can't see it.
Your home quiz answers: home type, rooms, number of bathrooms and bedrooms, surfaces, and the things you told us need extra attention (for example pets or kids).
Products you have: the Clean-eez products you tick in the quiz or Settings, plus any added from your Clean-eez orders (see "Linking your Clean-eez orders").
Task activity: the cleaning tasks in your plan, when you mark them done, skip or snooze them, your streaks and badges, and reminder settings.
App usage: the days you open the app, when you tap a Shop link or copy a code, and where you came from the first time you opened it (for example a campaign tag in an email or ad link, or the website that sent you). If you opened the app from an ad or email link that includes a click ID (from Google, Meta, Microsoft, TikTok or Omnisend), we save that ID with your account so we can see which campaigns bring people to the app. We don't send it back to those companies.
Password reset codes: if you use "Forgot password?", we store a scrambled one-time code that expires after 15 minutes.
Sign-in protection: to limit repeated sign-in attempts, we briefly store your IP address and email address. These records are deleted automatically within 24 hours.
App access: whether your app is unlocked and how (a clean-eez.com order, an unlock code from a box card, or by our team), and the code you used. If you tap "Request access", we keep a note of your request with your name and email.
We don't collect your location, contacts, photos, payment details or advertising ID.
To run your account, build and update your cleaning plan, show your progress, and remind you of tasks.
To show which products you have and how to use them.
To understand whether the app is helpful, for example how many people use it and whether app users go on to order from clean-eez.com.
To send emails, but only if you opt in (see "Clean-eez emails").
The app is free for Clean-eez customers. When you sign up, sign in or tap "Check again", the app looks up your email on clean-eez.com (our Shopify store). Any past order with that email unlocks the app.
Bought Clean-eez on Amazon or TikTok Shop? You can unlock the app with the code on the card in your box. We record that you unlocked with a code and which code you used.
If we can't find an order and you tap "Request access", the app emails your name and email address to our team at support@clean-eez.com so we can check and unlock your account. We also keep a note of the request in the app until it's handled.
If the email on your app account matches a customer on clean-eez.com, the app links the two automatically. It reads the products, dates and totals of your orders. We use this to unlock the app, mark the products you have, show when you last ordered them, and measure whether the app is useful. We also keep a running count of how many orders you've placed and how much you've spent since you joined the app. The app can't change your orders and never sees your payment details. Your store account is covered by the clean-eez.com privacy policy.
Only if you tick "Email me cleaning tips and news from Clean-eez" at sign-up, or switch it on in Settings, do we add you to our email list at Omnisend, our email service. We share your email address, first name, home quiz answers (rooms, bathrooms, surfaces, pets, products you have) and when you agreed.
So our emails arrive at the right time, the app also tells Omnisend when you haven't started your plan yet, when a weekly or monthly task is due (with task, room and product names), when you earn a streak badge, and, every Monday, a weekly recap (tasks done, rooms cleaned, streaks and what's coming up).
To unsubscribe: tap "Unsubscribe" in any email, or turn off the email switch in Settings. Once you unsubscribe, we stop sending these updates.
We do not sell your personal information, and we don't share it for advertising. There are no third-party ad trackers in the app. When you tap a Shop link or open your clean-eez.com account, the page opens in your phone's browser and is covered by the clean-eez.com privacy policy, including any cookies or tracking used on our website.
We use a few service providers who process data only to run the app for us: our app hosting and database provider, our email delivery service (for password reset codes and "Request access" emails to our support team), Omnisend (only if you opt in to emails) and Shopify (our store platform, read-only order lookup to unlock the app and link your orders).
We may disclose information if the law requires it.
We keep your account and plan for as long as you have an account. Reset codes expire after 15 minutes. When you delete your account, we delete your data from the app straight away.
In the app, go to Settings → Delete account and confirm. This permanently deletes your login, quiz answers, products you have, plan, task history, streaks, badges and any access requests. If you were on our email list, we also unsubscribe you in Omnisend and clear your home details there. Orders on clean-eez.com aren't affected. If you sent a "Request access" email, you can ask us to delete that email from our support inbox too. You can also ask us to delete your data using the contact details below.
You can see and change your name, password, home answers and products you have in Settings at any time. Depending on where you live, you may have the right to access, correct, delete or get a copy of your data. Contact us and we'll help.
The app is meant for adults looking after a home. It isn't directed to children under 13, and we don't knowingly collect their information.
We use encrypted connections (HTTPS), store passwords only in hashed form, and limit repeated sign-in attempts. No system is perfect, but we work to protect your information.
If we make important changes, we'll update this page and the date at the top, and let you know in the app.
Email: support@clean-eez.com
Mail: 15880 Chief Ct., Fort Myers, FL 33912